Starting in this business in 1994 while still attending high school, Neusa quickly realized she had found her calling.
After graduating high school in 1997, Neusa began working full time as a mortgage processor. Over the next 20 years, she participated in every single operations aspect of the mortgage process. From the beginning of simply pulling credit reports, advancing to Processing, the next challenge of Underwriting, and rounding off Operational experience by Closing and Post-Closing, Neusa has a complete understanding for the loan process and all that is involved in the life cycle of a transaction. Fast forward to 2012, Neusa was one of 3 individuals bold enough to co-found Family First Funding, LLC. As Chief Operations Officer, Neusa is connected to every one of the Company’s Departments. She has spearheaded the company’s Quality Control and Employee Training programs and is the overall “Mechanic” behind all systems improvements/enhancements. There is no day that is the same as the previous one. This is part of what she loves about her role within the company.
“The part of my job that I enjoy most is proving those wrong that say a system or process cannot be improved upon or flat out cannot be done”. Neusa is truly motivated by helping create a compliant environment that creates a smooth experience for not only borrowers and our referral partners, but also the Sales and Operations teams at Family First Funding LLC.
“Being part of removing the stress people experience while making what is possibly the biggest financial decisions of their lives is the most rewarding feeling, second to the feeling of raising 3 amazing kids and having my husband by my side as one of the other founders of Family First Funding LLC."